How To Fix IM560 - Credit limit check was not successful!

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 560

• Message text: Credit limit check was not successful!

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IM560 - Credit limit check was not successful! ?

  The SAP error message IM560, "Credit limit check was not successful," typically occurs during sales order processing, delivery, or billing when the system detects that a customer's credit limit has been exceeded or is insufficient for the transaction being processed. This is part of SAP's credit management functionality, which helps organizations manage their credit risk.
  Causes:
  
  Exceeded Credit Limit: The customer's total outstanding balance exceeds their credit limit.
  Credit Management Settings: The credit management settings in SAP may not be configured correctly, leading to incorrect credit limit checks.
  Customer Master Data: The credit limit set in the customer master data may be outdated or incorrectly entered.
  Open Items: There may be open invoices or other receivables that are not accounted for in the credit limit calculation.
  Credit Control Area: The credit control area assigned to the customer may not be set up correctly or may have restrictions.
  
  Solutions:
  
  
  Review Customer Credit Limit:
  
  Check the customer master data (transaction code XD02 or FD32) to verify the credit limit and outstanding balance.
  If necessary, adjust the credit limit to accommodate the new transaction.
  
  
  
  Check Open Items:
  
  Review the customer's open items (transaction code FBL5N) to see if there are any overdue invoices or payments that need to be addressed.
  
  
  
  Adjust Credit Management Settings:
  
  Ensure that the credit management settings in the system are configured correctly. This may involve checking the credit control area settings and the credit limit calculation methods.
  
  
  
  Consult with Finance Team:
  
  If the credit limit needs to be increased, consult with the finance or credit management team to ensure that it aligns with company policies.
  
  
  
  Temporary Override:
  
  If necessary, a temporary override can be applied to allow the transaction to proceed, but this should be done with caution and proper authorization.
  
  
  
  Review Credit Control Area:
  
  Ensure that the credit control area assigned to the customer is correctly set up and that there are no restrictions that would prevent the transaction.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD02: Change Customer Master Data
  FD32: Display Customer Credit Management
  FBL5N: Customer Line Item Display
  
  
  Credit Management Configuration: Review the configuration settings in the SAP system for credit management (transaction code OB45 for credit control area settings).
  Documentation: Refer to SAP Help documentation for detailed information on credit management and error handling.
  
  Conclusion:
  Resolving the IM560 error involves a combination of reviewing customer data, adjusting credit limits, and ensuring that the credit management settings are correctly configured. Always ensure that any changes made are in compliance with company policies and procedures.