How To Fix IM285 - Notification &1: Inconsistency Phase/Status Management

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 285

• Message text: Notification &1: Inconsistency Phase/Status Management

What causes this issue?

For notification <(>&<)>v1<(>&<)> there is an inconsistency between the
notification phase (QMEL-PHASE) and status management.
Refer to note 551133 about the notification phase.

System Response

The transaction fails.

How to fix this error?

If the data inconsistency exists at database level, then you can remove
the data inconsistency by using the repair report in note 2641810.

Procedure for System Administrators

Create an OSS message, so that SAP can determine the cause of the data
inconsistency.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM285 - Notification &1: Inconsistency Phase/Status Management ?

  The SAP error message IM285, which states "Notification &1: Inconsistency Phase/Status Management," typically occurs in the context of maintenance notifications or work orders within the SAP system. This error indicates that there is an inconsistency between the phase and status of a notification or work order, which can prevent further processing.
  Causes:
  
  Status Management Issues: The notification or work order may have been manually changed or updated in a way that conflicts with the defined status management rules.
  Incomplete Data: Required fields or data may be missing, leading to inconsistencies in the status or phase of the notification.
  Custom Enhancements: Custom developments or enhancements in the SAP system may inadvertently cause inconsistencies in status management.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that affect status management.
  
  Solutions:
  
  Check Status Configuration: Review the status profile assigned to the notification or work order. Ensure that the statuses and phases are correctly configured and that they align with the business process.
  Review Notification Data: Check the notification for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  Reset Status: If possible, reset the status of the notification or work order to a previous valid state and then attempt to change it again.
  Use Transaction Codes: Utilize transaction codes like IW21 (Create Notification) or IW22 (Change Notification) to review and correct the notification.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Debugging: If you have access to development tools, you may need to debug the process to identify where the inconsistency is occurring.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21, IW22, IW23 (Display Notification), and others related to maintenance management.
  Documentation: Review SAP documentation related to notification and work order management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the IM285 error message in your SAP system.