How To Fix ILM_STOR_WD838 - Cannot read WebDAV property

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 838

• Message text: Cannot read WebDAV property

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD838 - Cannot read WebDAV property ?

  The SAP error message ILM_STOR_WD838: Cannot read WebDAV property typically occurs in the context of SAP's Information Lifecycle Management (ILM) when there is an issue with accessing properties of a WebDAV resource. This can happen for various reasons, including configuration issues, network problems, or permission settings.
  Causes:
  
  Configuration Issues: The WebDAV server may not be properly configured, or the connection settings in SAP may be incorrect.
  Network Problems: There could be network connectivity issues between the SAP system and the WebDAV server.
  Permission Issues: The user or service account that SAP is using to access the WebDAV server may not have the necessary permissions to read the properties.
  WebDAV Server Issues: The WebDAV server itself may be down or experiencing issues that prevent it from responding to requests.
  Incorrect URL: The URL used to access the WebDAV resource may be incorrect or malformed.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the WebDAV configuration in the SAP system. Ensure that the URL, authentication method, and other settings are correct.
  Check the ILM settings in transaction code ILM_CONFIG to ensure that the WebDAV storage is correctly set up.
  
  
  
  Test Connectivity:
  
  Use tools like ping or curl to test connectivity to the WebDAV server from the SAP application server.
  Check if you can access the WebDAV resource directly using a web browser or a WebDAV client.
  
  
  
  Review Permissions:
  
  Ensure that the user account used by SAP to access the WebDAV server has the necessary permissions to read properties.
  Check the access control settings on the WebDAV server.
  
  
  
  Check WebDAV Server Status:
  
  Ensure that the WebDAV server is running and accessible. Check server logs for any errors or issues that might indicate why the properties cannot be read.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that might provide additional context for the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to ILM and WebDAV for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches and updates.
  WebDAV Documentation: Review the documentation for the specific WebDAV server you are using to ensure compatibility and correct configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.