How To Fix ILM_STOR_WD837 - Cannot update WebDAV property

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 837

• Message text: Cannot update WebDAV property

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD837 - Cannot update WebDAV property ?

  The SAP error message ILM_STOR_WD837 indicates that there is an issue with updating a WebDAV property in the context of Information Lifecycle Management (ILM). This error typically arises when there are problems with the configuration or communication between the SAP system and the WebDAV server.
  Causes:
  
  Configuration Issues: The WebDAV server may not be properly configured in the SAP system. This includes incorrect URLs, authentication issues, or missing permissions.
  Network Issues: There may be network connectivity problems between the SAP system and the WebDAV server.
  Authorization Problems: The user or service account used to connect to the WebDAV server may not have the necessary permissions to update properties.
  WebDAV Server Issues: The WebDAV server itself may be experiencing issues, such as being down or misconfigured.
  Data Integrity Issues: There may be issues with the data being sent to the WebDAV server, such as invalid formats or missing required fields.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the WebDAV configuration in the SAP system. Ensure that the URL, authentication method, and other settings are correct.
  Check the ILM settings in transaction code ILM to ensure that the WebDAV storage is correctly set up.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the WebDAV server.
  If possible, use a WebDAV client to manually test the connection and see if you can update properties.
  
  
  
  Review Permissions:
  
  Ensure that the user or service account has the necessary permissions to perform updates on the WebDAV server.
  Check the access control lists (ACLs) on the WebDAV server to ensure that the account is allowed to modify properties.
  
  
  
  Check WebDAV Server Logs:
  
  Review the logs on the WebDAV server for any error messages or warnings that could provide more context about the failure.
  
  
  
  Data Validation:
  
  Ensure that the data being sent to the WebDAV server is valid and meets the expected format and requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to ILM and WebDAV for any specific guidance or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  WebDAV Documentation: Review the documentation for the specific WebDAV server you are using to understand its configuration and limitations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.