How To Fix ILM_STOR_WD013 - User agent &1 is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_WD - ILM Storage: WebDAV Message Class

• Message number: 013

• Message text: User agent &1 is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_WD013 - User agent &1 is not allowed ?

  The SAP error message ILM_STOR_WD013, which states "User agent &1 is not allowed," typically occurs in the context of Information Lifecycle Management (ILM) when there is an issue with the user agent being used to access ILM services. This error can arise due to various reasons, including configuration issues or restrictions on the user agent.
  Cause:
  
  User Agent Restrictions: The system may have restrictions on which user agents (e.g., specific browsers or applications) are allowed to access ILM services. If the user agent does not match the allowed list, this error will be triggered.
  Configuration Issues: The ILM configuration may not be set up correctly, leading to the system not recognizing the user agent.
  Version Compatibility: The user agent being used may not be compatible with the version of SAP ILM you are running.
  
  Solution:
  
  
  Check User Agent Configuration:
  
  Review the configuration settings in the ILM system to see if there are any restrictions on user agents. This can typically be found in the ILM settings or profiles.
  Ensure that the user agent you are using is included in the allowed list.
  
  
  
  Update User Agent:
  
  If you are using a web browser or application that is not recognized, try switching to a different browser or updating the current one to a more recent version.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for ILM to understand the specific requirements and configurations related to user agents.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and user agent, consider reaching out to SAP support for further assistance. They can provide insights specific to your system setup.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  ILM Configuration Guide: Review the ILM configuration guide for best practices and recommendations on setting up user agents.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.