How To Fix ILM_STOR681 - Virus scan error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 681

• Message text: Virus scan error: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR681 - Virus scan error: &1 ?

  The SAP error message ILM_STOR681, which indicates a "Virus scan error: &1," typically occurs in the context of the Information Lifecycle Management (ILM) component when the system encounters an issue with the virus scanning of files. This error can arise during the archiving or retrieval of documents, where the system is configured to perform a virus scan on the files being processed.
  Cause:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured or may not be accessible by the SAP system.
  File Issues: The file being scanned may be corrupted or in a format that the virus scanner cannot process.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the virus scanner.
  Permissions: The user or service account running the SAP process may not have the necessary permissions to access the virus scanner or the files being scanned.
  Virus Scanner Status: The virus scanner service may be down or not running.
  
  Solution:
  
  
  Check Virus Scanner Configuration:
  
  Ensure that the virus scanner is correctly configured in the SAP system. This includes checking the settings in transaction code SICF for the HTTP service and ensuring that the virus scanner is correctly defined in the ILM settings.
  
  
  
  Verify File Integrity:
  
  Check the file that is being scanned for corruption or unsupported formats. If the file is corrupted, it may need to be recreated or restored from a backup.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the virus scanner. You can test connectivity using tools like ping or telnet.
  
  
  
  Permissions:
  
  Verify that the user or service account has the necessary permissions to access the virus scanner and the files being processed. Adjust permissions as needed.
  
  
  
  Check Virus Scanner Status:
  
  Ensure that the virus scanner service is running. If it is not, restart the service and check the logs for any errors that may indicate why it is not functioning.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) and the virus scanner logs for any additional error messages that may provide more context on the issue.
  
  
  
  Consult Documentation:
  
  Refer to the documentation for both SAP and the specific virus scanner being used for any additional troubleshooting steps or configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches related to virus scanning in ILM.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Virus Scanner Documentation: Review the documentation for the specific virus scanner being used to ensure compatibility and correct configuration with SAP.
  
  By following these steps, you should be able to identify and resolve the cause of the ILM_STOR681 error in your SAP system.