How To Fix ILM_STOR602 - E-mail was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 602

• Message text: E-mail was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR602 - E-mail was not sent ?

  The SAP error message ILM_STOR602, which indicates that an email was not sent, typically arises in the context of Information Lifecycle Management (ILM) when the system attempts to send an email notification but encounters an issue. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted, leading to a failure in sending the email.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues, preventing the delivery of emails.
  
  
  SAP System Errors: There may be underlying issues within the SAP system that are causing the email sending process to fail.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the mail server address, port, and authentication details.
  Ensure that the SMTP service is active.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the process to ensure they are valid and correctly formatted.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. Check user roles and profiles.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational. You may need to contact your IT department or email service provider for assistance.
  
  
  
  Review SAP Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages or details that could provide more context about the failure.
  
  
  
  Retry Sending the Email:
  
  Sometimes, simply retrying the operation can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending problems.
  Documentation: Review SAP documentation on ILM and email configuration for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify and resolve the issue causing the ILM_STOR602 error in your SAP system.