How To Fix ILM_STOR423 - Received return code &1 when readng document IDs from &2: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 423

• Message text: Received return code &1 when readng document IDs from &2: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR423 - Received return code &1 when readng document IDs from &2: &3 ?

  The SAP error message ILM_STOR423 indicates that there was an issue when trying to read document IDs from a specified storage system. The return code &1 provides specific information about the nature of the error, while &2 and &3 typically refer to the storage system and additional context or details about the error.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Configuration Issues: The storage system may not be properly configured in the SAP system.
  Connectivity Problems: There may be network issues preventing SAP from communicating with the storage system.
  Authorization Issues: The user or service account may not have the necessary permissions to access the storage system.
  Storage System Errors: The storage system itself may be experiencing issues, such as being down or having internal errors.
  Data Corruption: There may be corruption in the data being accessed or in the document IDs.
  
  Solution:
  To resolve the ILM_STOR423 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the storage system is correctly configured in SAP. Check the settings in transaction ILM1 (ILM Configuration) and ensure that the storage system is active and properly set up.
  
  
  
  Review Return Code:
  
  Analyze the return code &1 for specific error details. This can provide insights into what went wrong. Refer to SAP documentation or support for the meaning of the return code.
  
  
  
  Test Connectivity:
  
  Ensure that there are no network issues between the SAP system and the storage system. You can use tools like ping or telnet to check connectivity.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access the storage system. Review roles and permissions in SAP.
  
  
  
  Inspect Storage System:
  
  Check the status of the storage system. If it is down or experiencing issues, you may need to contact the storage system administrator or support team.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  ILM (Information Lifecycle Management): This is a framework in SAP for managing the lifecycle of data, including archiving and retention.
  Document IDs: These are unique identifiers for documents stored in the ILM system, and issues with them can affect data retrieval and management.
  Return Codes: Understanding the specific return code is crucial for diagnosing the problem accurately.
  
  By following these steps, you should be able to identify and resolve the issue related to the ILM_STOR423 error message.