How To Fix ILM_STOR309 - Database connection &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 309

• Message text: Database connection &1 not found

What causes this issue?

The specified data connection, if it is not DEFAULT, must exist in
transaction <DS:TRAN.DBCO>DBCO</>.

System Response

The value is not accepted.

How to fix this error?

Check the entries.
If necessary, create the missing entry in transaction <DS:TRAN.DBCO>DBCO
</> and try again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR309 - Database connection &1 not found ?

  The SAP error message ILM_STOR309: Database connection &1 not found typically indicates that the system is unable to find or access the specified database connection. This can occur in the context of Information Lifecycle Management (ILM) when the system tries to access a database that is either not configured correctly or is not available.
  Causes:
  
  Incorrect Database Connection Configuration: The database connection might not be set up correctly in the SAP system.
  Database Connection Not Active: The database connection may not be active or may have been disabled.
  Network Issues: There could be network issues preventing the SAP system from reaching the database.
  Authorization Issues: The user or service account may not have the necessary permissions to access the database.
  Database Instance Down: The database instance itself may be down or not running.
  
  Solutions:
  
  
  Check Database Connection Configuration:
  
  Go to transaction DBACOCKPIT or SM59 to check the configuration of the database connection.
  Ensure that the connection parameters (like hostname, port, and database name) are correct.
  
  
  
  Activate the Database Connection:
  
  If the connection is inactive, activate it in the configuration settings.
  
  
  
  Test the Connection:
  
  Use the Test Connection feature in the DBACOCKPIT or SM59 to verify that the connection can be established successfully.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing access to the database server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Review Authorization:
  
  Check the user roles and authorizations to ensure that the user or service account has the necessary permissions to access the database.
  
  
  
  Check Database Status:
  
  Verify that the database instance is up and running. You may need to contact your database administrator if the database is down.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the database logs for any additional error messages that might provide more context.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Information Lifecycle Management (ILM) for any specific configuration requirements related to database connections.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.