How To Fix ILM_STOR104 - System cannot add runtime information &1 for handle &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR -

• Message number: 104

• Message text: System cannot add runtime information &1 for handle &2

What causes this issue?

Adding data to the ILM DB Store occurs in three steps:
Transferring the data to the ILM DB Store server
Inserting the data in the database
Final processing
In the first step, administration information is saved, for example,
information that is required for large data blocks. This information is
called runtime information.
This information could <ZH>not</> be determined for handle &sy-msgv1&
even thought it already exists.

System Response

Processing stops.

How to fix this error?

Ensure that the processing order is correct. You can do so with the
business application log: Transaction SLG1, object ILM_STOR.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR104 - System cannot add runtime information &1 for handle &2 ?

  The SAP error message ILM_STOR104 indicates that the system is unable to add runtime information for a specific handle. This error typically occurs in the context of Information Lifecycle Management (ILM) when the system is trying to manage data archiving or retention.
  Cause:
  The error can be caused by several factors, including:
  
  Database Issues: There may be issues with the database connection or the database itself, such as locks or corruption.
  Configuration Problems: Incorrect configuration settings in ILM or archiving settings can lead to this error.
  Missing or Incomplete Data: The runtime information that the system is trying to add may be missing or incomplete.
  Authorization Issues: The user or process may not have the necessary authorizations to perform the operation.
  System Resource Limitations: Insufficient system resources (like memory or disk space) can also lead to this error.
  
  Solution:
  To resolve the ILM_STOR104 error, you can take the following steps:
  
  Check Database Status: Ensure that the database is up and running without any locks or issues. You may need to check for any database errors or logs.
  Review Configuration: Verify the ILM and archiving configuration settings. Ensure that all necessary parameters are correctly set.
  Check for Missing Data: Investigate if the runtime information that the system is trying to add is indeed available and complete.
  Authorization Check: Ensure that the user or process executing the operation has the necessary authorizations to perform the action.
  Monitor System Resources: Check the system resources to ensure that there is enough memory and disk space available. If resources are low, consider freeing up space or increasing resources.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SARA (Archive Administration) or ILM-related transactions to manage archiving and retention.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review the official SAP documentation on Information Lifecycle Management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the cause of the ILM_STOR104 error in your SAP system.