How To Fix IKB124 - Empty symptom type, no catalog will be loaded

IKB124 - Overview

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 124

• Message text: Empty symptom type, no catalog will be loaded

What causes this issue?

You have not entered any symptom type.
No catalog will be loaded for problem location, problem damage and
problem causes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

IKB124 - Details

• The SAP error message IKB124: Empty symptom type, no catalog will be loaded typically occurs in the context of SAP's Incident Management or Service Management modules. This error indicates that the system is unable to load a catalog of symptoms because the symptom type is not defined or is empty.
  
  Cause:
  
  Missing Symptom Type: The symptom type that is supposed to be associated with the incident or service request is not defined in the system.
  
  Configuration Issues: There may be issues with the configuration of the symptom types in the system, leading to an inability to retrieve the associated catalog.
  Authorization Issues: The user may not have the necessary authorizations to access the symptom types or the related catalogs.
  Data Integrity Issues: There may be inconsistencies or missing data in the underlying tables that manage symptom types and catalogs.
  
  
  Solution:
  
  
  Check Symptom Type Configuration:
  
  Navigate to the configuration settings for symptom types in your SAP system.
  Ensure that the