How To Fix IKB124 - Empty symptom type, no catalog will be loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 124

• Message text: Empty symptom type, no catalog will be loaded

What causes this issue?

You have not entered any symptom type.
No catalog will be loaded for problem location, problem damage and
problem causes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB124 - Empty symptom type, no catalog will be loaded ?

  The SAP error message IKB124: Empty symptom type, no catalog will be loaded typically occurs in the context of SAP's Incident Management or Service Management modules. This error indicates that the system is unable to load a catalog of symptoms because the symptom type is not defined or is empty.
  Cause:
  
  Missing Symptom Type: The symptom type that is supposed to be associated with the incident or service request is not defined in the system.
  Configuration Issues: There may be issues with the configuration of the symptom types in the system, leading to an inability to retrieve the associated catalog.
  Authorization Issues: The user may not have the necessary authorizations to access the symptom types or the related catalogs.
  Data Integrity Issues: There may be inconsistencies or missing data in the underlying tables that manage symptom types and catalogs.
  
  Solution:
  
  
  Check Symptom Type Configuration:
  
  Navigate to the configuration settings for symptom types in your SAP system.
  Ensure that the symptom type is defined and properly configured.
  
  
  
  Maintain Symptom Types:
  
  Use transaction codes like SPRO to access the configuration settings.
  Go to the relevant path for Incident Management or Service Management and check the settings for symptom types.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to view and access symptom types and catalogs.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant tables to ensure that there are no missing or corrupt entries related to symptom types.
  You may need to consult with your SAP Basis team or use transaction codes like SE11 to analyze the database tables.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, test the functionality again to ensure that the symptom catalog loads correctly without errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SE11 (for data dictionary), and SU53 (to check authorization issues).
  Documentation: Review SAP documentation related to Incident Management and Service Management for best practices on configuring symptom types and catalogs.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.