How To Fix IKB110 - Symptom category & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 110

• Message text: Symptom category & does not exist

What causes this issue?

No symptom category is defined in the customizing table.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please inform your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB110 - Symptom category & does not exist ?

  The SAP error message IKB110 typically indicates that a specific symptom category does not exist in the system. This error is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP Service Management (SM) when dealing with service orders, complaints, or other related processes.
  Cause:
  The error can occur due to several reasons:
  
  Missing Configuration: The symptom category you are trying to use has not been defined in the system.
  Incorrect Input: The symptom category may have been misspelled or incorrectly entered.
  Data Migration Issues: If data has been migrated from another system, the symptom categories may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to access the symptom category.
  
  Solution:
  To resolve the IKB110 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify if the symptom category exists.
  If it does not exist, you may need to create it. This can typically be done in the customizing settings under the relevant module (e.g., CRM or SM).
  
  
  
  Verify Input:
  
  Double-check the spelling and format of the symptom category you are trying to use. Ensure that it matches exactly with what is defined in the system.
  
  
  
  Data Migration Review:
  
  If the error occurred after a data migration, review the migration process to ensure that all necessary data, including symptom categories, was correctly imported.
  
  
  
  User Authorization:
  
  Check if the user has the necessary authorizations to access the symptom category. If not, you may need to adjust the user roles or permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on symptom categories and their configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 for data dictionary checks.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community or other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the IKB110 error and implement a solution to resolve it.