How To Fix IKB110 - Symptom category & does not exist

IKB110 - Overview

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 110

• Message text: Symptom category & does not exist

What causes this issue?

No symptom category is defined in the customizing table.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please inform your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB110 - Symptom category & does not exist ?

  The SAP error message IKB110 typically indicates that a specific symptom category does not exist in the system. This error is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP Service Management (SM) when dealing with service orders, complaints, or other related processes.
  
  Cause:
  The error can occur due to several reasons:
  
  Missing Configuration: The symptom category you are trying to use has not been defined in the system.
  Incorrect Input: The symptom category may have been misspelled or incorrectly entered.
  Data Migration Issues: If data has been migrated from another system, the symptom categories may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to access the symptom category.
  
  
  Solution:
  To resolve the IKB110 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify if the symptom category exists.
  If it does not exist, you may need to create it. This can