How To Fix IKB104 - Symptom status & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 104

• Message text: Symptom status & does not exist

What causes this issue?

The symptom status you have selected is not available, please enter
allowed values.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB104 - Symptom status & does not exist ?

  The SAP error message IKB104 typically indicates that there is an issue with the status of a document or an object in the system. The specific message "Symptom status & does not exist" suggests that the system is unable to find a status that is expected for a particular operation or transaction.
  Cause:
  
  Missing Status Definition: The status that the system is trying to reference may not be defined in the configuration.
  Incorrect Configuration: There may be an issue with the configuration settings related to the status management in the relevant module (e.g., SAP IS-Healthcare, SAP IS-Oil, etc.).
  Data Inconsistency: There could be inconsistencies in the data that lead to the system not recognizing the status.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the status.
  
  Solution:
  
  
  Check Status Configuration:
  
  Go to the relevant configuration settings in the SAP system and verify that the status in question is defined correctly.
  Ensure that all necessary statuses are configured in the system.
  
  
  
  Review Transaction Data:
  
  Check the specific transaction or document that is causing the error. Ensure that it is in a valid state and that all required statuses are assigned.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the status. This can be done by checking the user roles and authorizations in the system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for the specific module you are working with to understand the expected statuses and their configurations.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the transaction to identify where the error is occurring and what status is being referenced.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction data.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  Community Forums: Look for discussions in SAP community forums or other user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that users are trained on the relevant processes and understand how status management works in the specific SAP module they are using.
  
  By following these steps, you should be able to identify the cause of the IKB104 error and implement a solution to resolve it.