How To Fix IKB101 - Symptom type & not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: IKB - Knowledge base

• Message number: 101

• Message text: Symptom type & not defined

What causes this issue?

You tried to call a symptom type that is not defined in the customizing
table provided.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IKB101 - Symptom type & not defined ?

  The SAP error message IKB101, which states "Symptom type & not defined," typically occurs in the context of SAP's Incident Management or Service Management modules. This error indicates that the system is unable to find a defined symptom type that corresponds to the input provided by the user.
  Cause:
  
  Undefined Symptom Type: The symptom type you are trying to use has not been defined in the system. This could be due to a configuration oversight or a missing entry in the relevant customizing settings.
  Incorrect Input: The user may have entered an incorrect or misspelled symptom type.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or use certain symptom types.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for the symptom types in the SAP system. This is usually found under the path: SPRO -> SAP Reference IMG -> Customer Service -> Service Processing -> Define Symptom Types.
  Ensure that the symptom type you are trying to use is defined and active.
  
  
  
  Verify Input:
  
  Double-check the input for the symptom type. Ensure that it is spelled correctly and matches the defined entries in the system.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the symptom types. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  If you are unsure about the symptom types that should be available, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  
  Create New Symptom Type:
  
  If the symptom type is indeed missing and you need it for your processes, you may need to create a new symptom type in the customizing settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.