How To Fix IHC770 - Archive statistics cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: IHC - IHC Messages

• Message number: 770

• Message text: Archive statistics cannot be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IHC770 - Archive statistics cannot be displayed ?

  The SAP error message IHC770: Archive statistics cannot be displayed typically occurs in the context of the SAP Integrated Communication Hub (IHC) when there is an issue with accessing or displaying the archive statistics related to the IHC.
  Causes:
  
  Missing Archive Data: The archive data for the IHC might not be available or properly configured.
  Authorization Issues: The user may not have the necessary authorizations to view the archive statistics.
  Configuration Errors: There may be configuration issues in the IHC settings that prevent the statistics from being displayed.
  Database Issues: Problems with the underlying database or the archive files themselves can lead to this error.
  System Errors: General system errors or inconsistencies in the SAP environment can also trigger this message.
  
  Solutions:
  
  
  Check Archive Configuration:
  
  Ensure that the archiving process for IHC is correctly configured. Verify that the archiving object is set up properly in the system.
  
  
  
  Verify Archive Data:
  
  Check if the archive files exist and are accessible. You can do this by navigating to the archive management transaction (e.g., SARA) and checking the status of the relevant archive objects.
  
  
  
  User Authorizations:
  
  Ensure that the user trying to access the archive statistics has the necessary authorizations. You may need to check the roles and profiles assigned to the user.
  
  
  
  Database Consistency:
  
  Run database consistency checks to ensure that there are no issues with the database that could affect the archiving process.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the application logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration), SLG1 (Application Log), and SM21 (System Log) for troubleshooting.
  Documentation: Review the official SAP documentation for IHC and archiving processes to ensure that all configurations are correctly set up.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the IHC770 error message.