How To Fix IHC393 - Exception occurred while calculating retention period

SAP Error Message - Details

• Message type: E = Error

• Message class: IHC - IHC Messages

• Message number: 393

• Message text: Exception occurred while calculating retention period

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IHC393 - Exception occurred while calculating retention period ?

  The SAP error message IHC393, which states "Exception occurred while calculating retention period," typically occurs in the context of the Intercompany Financial Management (IHC) module. This error can arise due to various reasons related to configuration, data inconsistencies, or system settings.
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the IHC settings can lead to this error. This includes settings related to retention periods, document types, or intercompany settings.
  Data Inconsistencies: If there are inconsistencies in the data being processed, such as missing or incorrect entries in the relevant tables, it can trigger this error.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system that interfere with the standard processing of retention periods, it may lead to exceptions.
  System Bugs: Occasionally, this error may be due to bugs in the SAP system or specific versions of the software.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the IHC module, particularly those related to retention periods. Ensure that all necessary settings are correctly defined.
  Data Validation: Validate the data being processed. Check for any missing or incorrect entries in the relevant tables. Ensure that all necessary master data is complete and accurate.
  Debugging: If you have access to debugging tools, you can analyze the code execution path to identify where the exception is occurring. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review the official SAP documentation for the IHC module to ensure that all processes are being followed correctly.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to IHC, such as IHC1, IHC2, etc., for configuration and monitoring.
  User Exits and BAdIs: If custom logic is involved, check for any user exits or Business Add-Ins (BAdIs) that might be affecting the retention period calculation.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  By following these steps, you should be able to identify and resolve the cause of the IHC393 error in your SAP system.