How To Fix IH690 - Could not reset all messages

SAP Error Message - Details

• Message type: E = Error

• Message class: IH - structuring

• Message number: 690

• Message text: Could not reset all messages

What causes this issue?

You can only reset notifications with the status "Outstanding".

System Response

Only notifications with the status "Outstanding" are reset. None of the
other selected notifications are changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IH690 - Could not reset all messages ?

  The SAP error message IH690, which states "Could not reset all messages," typically occurs in the context of the SAP Plant Maintenance (PM) module, particularly when dealing with notifications or work orders. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of IH690 Error
  
  
  Incomplete or Incorrect Data: The error may occur if there are incomplete or incorrect entries in the notification or work order that prevent the system from processing the reset.
  
  
  Authorization Issues: The user may not have the necessary authorizations to reset the messages associated with the notification or work order.
  
  
  System Configuration: There may be configuration issues in the system that prevent the reset of messages.
  
  
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the SAP application server.
  
  
  Message Status: The messages that are being attempted to reset may already be in a status that does not allow for resetting.
  
  
  Solutions to IH690 Error
  
  
  Check Data Completeness: Review the notification or work order for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to perform the reset operation. This may involve checking roles and permissions in the SAP system.
  
  
  Check Message Status: Look at the status of the messages associated with the notification or work order. If they are already processed or in a status that does not allow resetting, you may need to take different actions.
  
  
  System Configuration Review: Consult with your SAP Basis or configuration team to ensure that the system settings related to notifications and work orders are correctly configured.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Transaction Codes: Use transaction codes like IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification) to check the details of the notifications and work orders.
  
  
  Related Information
  
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the IH690 error. You can search for relevant notes in the SAP Support Portal.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the PM module, such as IW21, IW22, IW23, IW31 (Create Order), and IW32 (Change Order).
  
  
  Documentation: Review SAP documentation or user manuals related to Plant Maintenance for additional context on handling notifications and work orders.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to diagnose and resolve the IH690 error effectively. If the problem continues, it may require deeper investigation by SAP technical support.