How To Fix IH085 - Enter a phone number

SAP Error Message - Details

• Message type: E = Error

• Message class: IH - structuring

• Message number: 085

• Message text: Enter a phone number

What causes this issue?

You are trying to initiate a phone call but have not entered the
number to be called.

System Response

INCLUDE 'KEINE-FUNKTION' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Enter the phone number and call up the
function again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IH085 - Enter a phone number ?

  The SAP error message IH085, which states "Enter a phone number," typically occurs in the context of creating or updating a business partner, customer, or vendor record where a phone number is required but not provided. This error is common in modules that involve customer relationship management (CRM) or logistics.
  Cause:
  The error is triggered when the system expects a phone number to be entered in a specific field, but the field is either left blank or contains invalid data. This can happen in various transactions, such as creating a service order, maintaining customer data, or entering vendor information.
  Solution:
  To resolve the IH085 error, follow these steps:
  
  
  Identify the Field: Locate the field where the phone number is required. This is usually labeled clearly in the user interface.
  
  
  Enter a Valid Phone Number: Input a valid phone number in the required format. Ensure that you follow any specific formatting rules that may be enforced by your organization or the SAP system.
  
  
  Check Configuration: If you are consistently encountering this error, check the configuration settings in your SAP system. It may be necessary to adjust the settings to make the phone number field optional if it is not critical for your business processes.
  
  
  Consult Documentation: Refer to your organization's SAP documentation or user manuals for any specific requirements regarding phone number entry.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  Field Requirements: Different SAP modules may have different requirements for phone number formats (e.g., international dialing codes, area codes).
  User Roles: Ensure that you have the appropriate permissions to edit the records in question, as some fields may be restricted based on user roles.
  Validation Rules: Be aware that there may be validation rules in place that enforce specific formats or conditions for phone numbers.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as SAP frequently updates its software to address bugs and improve functionality.
  
  By following these steps, you should be able to resolve the IH085 error and successfully enter the required phone number in your SAP system.