How To Fix IDMX207 - Cannot determine the properties of the signer, internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: IDMX - Localization Mexico - Digital Invoice

• Message number: 207

• Message text: Cannot determine the properties of the signer, internal error occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IDMX207 - Cannot determine the properties of the signer, internal error occurred ?

  The SAP error message IDMX207, which states "Cannot determine the properties of the signer, internal error occurred," typically relates to issues with digital signatures in the context of SAP's Document Management System (DMS) or when dealing with electronic signatures in workflows. This error can arise due to various reasons, including configuration issues, problems with the digital certificate, or issues with the underlying system.
  Causes:
  
  Invalid or Expired Digital Certificate: The digital certificate used for signing may be invalid, expired, or not properly installed.
  Configuration Issues: There may be misconfigurations in the SAP system related to digital signatures or the signing process.
  Missing Authorizations: The user attempting to perform the signing may not have the necessary authorizations to access the digital signature functionality.
  System Errors: Internal errors in the SAP system or issues with the underlying database can also lead to this error.
  Network Issues: If the signing process requires communication with an external service (like a certificate authority), network issues could prevent successful communication.
  
  Solutions:
  
  
  Check Digital Certificate:
  
  Verify that the digital certificate is valid and not expired.
  Ensure that the certificate is correctly installed in the SAP system.
  If necessary, renew or replace the certificate.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to digital signatures in the SAP system.
  Ensure that all necessary parameters are correctly set in transaction codes like STRUST (for SSL certificates) or other relevant configuration transactions.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to perform signing operations.
  Check roles and profiles assigned to the user in transaction PFCG.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the internal error.
  Look for any related dumps in transaction ST22.
  
  
  
  Network Connectivity:
  
  If the signing process involves external services, ensure that there are no network issues preventing access to those services.
  Check firewall settings and network configurations.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  If the issue persists, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to digital signatures and electronic signatures for best practices and troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to IDMX207, as other users may have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STRUST, PFCG, and SLG1 for managing certificates, roles, and logs.
  
  By following these steps, you should be able to diagnose and resolve the IDMX207 error in your SAP environment.