How To Fix IDGT_MC012 - The Customer entered does not exists

IDGT_MC012 - Overview

• Message type: E = Error

• Message class: IDGT_MC - GTI China: Message Class

• Message number: 012

• Message text: The Customer entered does not exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

IDGT_MC012 - Details

• The SAP error message IDGT_MC012, which states "The Customer entered does not exist," typically occurs in scenarios where a user is trying to process a transaction involving a customer that the system cannot recognize. This can happen in various modules, such as Sales and Distribution (SD) or Material Management (MM).
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system or may have been deleted.
  Inactive Customer: The customer record may exist but is marked as inactive or blocked.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM), there may be synchronization issues leading to missing customer data.
  Company Code Issues: The customer may not be assigned to the relevant company code in the system.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number entered for any typographical errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer)