How To Fix IDGT_MC012 - The Customer entered does not exists

SAP Error Message - Details

• Message type: E = Error

• Message class: IDGT_MC - GTI China: Message Class

• Message number: 012

• Message text: The Customer entered does not exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IDGT_MC012 - The Customer entered does not exists ?

  The SAP error message IDGT_MC012, which states "The Customer entered does not exist," typically occurs in scenarios where a user is trying to process a transaction involving a customer that the system cannot recognize. This can happen in various modules, such as Sales and Distribution (SD) or Material Management (MM).
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system or may have been deleted.
  Inactive Customer: The customer record may exist but is marked as inactive or blocked.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM), there may be synchronization issues leading to missing customer data.
  Company Code Issues: The customer may not be assigned to the relevant company code in the system.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number entered for any typographical errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial) to verify if the customer exists in the system.
  Create Customer: If the customer does not exist, create a new customer record using transaction codes XD01 (Create Customer) or FD01 (Create Customer - Financial).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Company Code Assignment: Ensure that the customer is assigned to the correct company code. You can check this in the customer master data.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are functioning correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03, FD01, FD02, and FD03.
  User Authorizations: Ensure that the user has the necessary authorizations to view or create customer records.
  Consult Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.