How To Fix ICM028 - Processing could not be completed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICM - Messages for ICM Monitor

• Message number: 028

• Message text: Processing could not be completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICM028 - Processing could not be completed ?

  The SAP error message ICM028 ("Processing could not be completed") typically occurs in the Internet Communication Manager (ICM) when there is an issue with processing HTTP requests. This error can arise from various underlying causes, and addressing it often requires a systematic approach to identify and resolve the issue.
  Possible Causes:
  
  Network Issues: Problems with network connectivity or configuration can lead to this error.
  Server Overload: The server may be overloaded with requests, causing it to fail to process new ones.
  Configuration Errors: Incorrect settings in the ICM configuration or in the SAP system can lead to processing failures.
  Resource Limitations: Insufficient memory or CPU resources on the server can prevent proper processing.
  Timeouts: Long-running requests may exceed timeout settings, leading to this error.
  Application Errors: Issues within the application logic or code being executed can also trigger this error.
  SSL/TLS Issues: Problems with SSL/TLS configuration can prevent secure connections from being established.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network is functioning properly and that there are no firewalls or proxies blocking the requests.
  Monitor Server Load: Use monitoring tools to check the server's performance and load. If the server is overloaded, consider scaling resources or optimizing the application.
  Review ICM Configuration: Check the ICM settings in the SAP system (transaction code RZ10 for profile parameters) to ensure they are correctly configured.
  Increase Resources: If resource limitations are identified, consider increasing the server's memory or CPU allocation.
  Adjust Timeout Settings: Review and adjust timeout settings in the ICM configuration to accommodate longer processing times if necessary.
  Debug Application Logic: If the error is related to specific application logic, review the code for potential issues or inefficiencies.
  Check SSL/TLS Configuration: If using HTTPS, ensure that the SSL/TLS certificates are valid and properly configured.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SMICM to monitor ICM and SM21 to check system logs for more detailed error messages.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to ICM028.
  Logs: Review the ICM logs (found in the dev_icm file) for more detailed error messages that can provide insights into the root cause.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.