How To Fix ICM011 - Statistics data could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: ICM - Messages for ICM Monitor

• Message number: 011

• Message text: Statistics data could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICM011 - Statistics data could not be read ?

  The SAP error message ICM011 indicates that the Internet Communication Manager (ICM) is unable to read statistics data. This can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  File Permissions: The ICM may not have the necessary permissions to access the statistics data files.
  File Corruption: The statistics data file may be corrupted or not properly formatted.
  Configuration Issues: Incorrect configuration settings in the ICM or related components may lead to this error.
  Resource Limitations: Insufficient system resources (like memory or disk space) can prevent the ICM from reading the required data.
  Version Compatibility: There may be compatibility issues between different versions of SAP components.
  
  Solutions:
  
  
  Check File Permissions:
  
  Ensure that the user under which the ICM is running has the necessary permissions to read the statistics files. You can check the file permissions using operating system commands (like ls -l on Unix/Linux).
  
  
  
  Verify File Integrity:
  
  Check if the statistics data file is corrupted. If it is, you may need to restore it from a backup or recreate it.
  
  
  
  Review ICM Configuration:
  
  Check the ICM configuration settings in the SAP system. Ensure that the parameters related to statistics data are correctly set. You can do this in transaction RZ10 or RZ11.
  
  
  
  Monitor System Resources:
  
  Check the system resources (CPU, memory, disk space) to ensure that there are no limitations affecting the ICM's ability to read files. Use tools like top, df, or free on Unix/Linux systems.
  
  
  
  Update SAP Components:
  
  If you suspect a version compatibility issue, consider updating the SAP components to the latest version or applying relevant patches.
  
  
  
  Restart ICM:
  
  Sometimes, simply restarting the ICM can resolve transient issues. You can do this through transaction SMICM.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SMICM: Monitor and manage the Internet Communication Manager.
  RZ10: Maintain profile parameters.
  RZ11: Display and maintain profile parameters dynamically.
  
  
  
  Logs: 
  
  Check the ICM logs for more detailed error messages. You can find these logs in the dev_icm file or through transaction SM21 (System Log).
  
  
  
  SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  By following these steps, you should be able to identify the cause of the ICM011 error and implement a suitable solution.