How To Fix ICLX_TOOLS_APP006 - No claim matches the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLX_TOOLS_APP - Message Texts Claims Facade for Utility Programs

• Message number: 006

• Message text: No claim matches the search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLX_TOOLS_APP006 - No claim matches the search criteria ?

  The SAP error message ICLX_TOOLS_APP006: No claim matches the search criteria typically occurs in the context of the SAP Claims Management module. This error indicates that the system could not find any claims that match the criteria specified in your search parameters.
  Causes:
  
  
  Incorrect Search Criteria: The most common cause is that the search criteria you entered do not match any existing claims. This could be due to:
  
  Incorrect claim number or ID.
  Wrong date range.
  Filters applied that exclude all claims (e.g., status filters).
  
  
  
  Claims Not Yet Created: If you are searching for claims that have not yet been created or processed, you will not find any results.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain claims, leading to no results being displayed.
  
  
  Data Synchronization Issues: If there are issues with data synchronization or if the claims data has not been updated in the system, it may lead to this error.
  
  
  Solutions:
  
  
  Review Search Criteria: Double-check the search parameters you are using. Ensure that:
  
  The claim number or ID is correct.
  The date range is appropriate and includes the expected claims.
  Any filters applied are not overly restrictive.
  
  
  
  Check Claim Status: Ensure that the claims you are looking for are in the correct status and have been created in the system.
  
  
  User Authorizations: Verify that you have the necessary permissions to view the claims. If not, contact your system administrator to adjust your authorizations.
  
  
  Data Refresh: If you suspect data synchronization issues, you may need to refresh the data or check with your IT department to ensure that the claims data is up to date.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the Claims Management module and troubleshooting tips.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training Resources: If you are new to the Claims Management module, consider reviewing training materials or documentation to better understand how to effectively search for claims.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.