How To Fix ICLX_CUST_BAS004 - Role '&1' is not unique (see tables TICL301 and ICLX_CROLE)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLX_CUST_BAS - Claims Facade: Customizing

• Message number: 004

• Message text: Role '&1' is not unique (see tables TICL301 and ICLX_CROLE)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLX_CUST_BAS004 - Role '&1' is not unique (see tables TICL301 and ICLX_CROLE) ?

  The SAP error message ICLX_CUST_BAS004 indicates that there is a problem with the uniqueness of a role in the context of the Insurance Contract Management (ICM) module. Specifically, the error message states that the role specified (represented by &1) is not unique, which means that there are multiple entries for that role in the relevant tables.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate Entries: There are multiple entries for the same role in the tables TICL301 (which stores role definitions) and ICLX_CROLE (which stores role assignments).
  Configuration Issues: Incorrect configuration or data entry during the setup of roles in the system.
  Data Consistency Issues: Data inconsistencies may have occurred due to manual changes or data migrations.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Duplicates:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to view the contents of the tables TICL301 and ICLX_CROLE.
  Look for the role specified in the error message and check if there are multiple entries.
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, you will need to determine which entry is valid and remove or deactivate the duplicates. This may involve consulting with your SAP Basis or Security team to ensure that the correct role is retained.
  
  
  
  Review Role Configuration:
  
  Ensure that the role is configured correctly and that there are no unintended duplicates in the role definitions.
  If necessary, recreate the role to ensure that it is unique.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport request, check if the transport included any changes to roles that might have caused the duplication.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to role management in the ICM module for any specific guidelines or best practices.
  
  
  
  Testing:
  
  After making changes, test the role assignment again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: SE11, SE16, PFCG (Profile Generator for role management).
  SAP Notes: Check SAP Notes for any known issues or patches related to role management in the ICM module.
  Role Management Best Practices: Familiarize yourself with best practices for role management in SAP to avoid similar issues in the future.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.