How To Fix ICLE01260 - Incident type deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLE01 - ICL Event, General Messages

• Message number: 260

• Message text: Incident type deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLE01260 - Incident type deleted ?

  The SAP error message ICLE01260, which states "Incident type deleted," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when an incident type that is being referenced has been deleted from the system. This can happen in various scenarios, such as when trying to create or process an incident or service request.
  Cause:
  
  Deleted Incident Type: The most straightforward cause is that the incident type you are trying to use has been deleted from the system.
  Configuration Changes: Changes in the configuration settings or transport of changes that might have removed or altered the incident type.
  Data Consistency Issues: There may be inconsistencies in the database where the incident type is referenced but no longer exists.
  
  Solution:
  
  
  Check Incident Type Configuration:
  
  Go to the configuration settings in SAP CRM or Service Management.
  Verify if the incident type in question exists. If it has been deleted, you may need to recreate it or restore it from a backup if available.
  
  
  
  Recreate the Incident Type:
  
  If the incident type is indeed deleted and you need it, you can recreate it using the transaction code for incident type management (e.g., ICL_TYPE or similar, depending on your version).
  Ensure that all necessary attributes and settings are configured correctly.
  
  
  
  Review Transport Requests:
  
  If the deletion was due to a transport request, review the transport logs to understand what changes were made and if they can be reverted.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to ensure that there are no other references to the deleted incident type that could cause issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to incident types for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is affecting business operations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing incident types, such as ICL_TYPE, CRMD_ORDER, or others depending on your specific SAP environment.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that you have the necessary permissions to view and manage incident types in the system.
  
  By following these steps, you should be able to identify the cause of the ICLE01260 error and implement a solution to resolve it.