How To Fix ICLE01021 - There is more than one telephone number for business partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLE01 - ICL Event, General Messages

• Message number: 021

• Message text: There is more than one telephone number for business partner &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLE01021 - There is more than one telephone number for business partner &1 ?

  The SAP error message ICLE01021 indicates that there is more than one telephone number associated with a business partner (BP) in the system. This can occur in various scenarios, such as when trying to create or update a business partner record, or when attempting to perform actions that require a unique telephone number.
  Cause:
  The primary cause of this error is that the system has detected multiple telephone numbers linked to the specified business partner. This can happen if:
  
  The business partner has multiple contact numbers recorded in the system.
  The system is configured to require a unique telephone number for certain operations, and the presence of multiple numbers violates this requirement.
  
  Solution:
  To resolve the ICLE01021 error, you can take the following steps:
  
  
  Check Business Partner Details:
  
  Navigate to the business partner record in the SAP system.
  Review the telephone numbers associated with the business partner.
  
  
  
  Remove or Consolidate Telephone Numbers:
  
  If there are multiple telephone numbers that are not needed, consider removing the unnecessary ones.
  If the business partner requires multiple numbers, ensure that the system can handle them appropriately based on your configuration.
  
  
  
  Adjust Configuration (if necessary):
  
  If your business process requires multiple telephone numbers, you may need to adjust the configuration settings in SAP to allow for this.
  Consult with your SAP administrator or functional consultant to determine if changes to the configuration are needed.
  
  
  
  Use a Unique Telephone Number:
  
  If the operation you are trying to perform requires a unique telephone number, ensure that you are using a single, valid telephone number for the business partner.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on managing business partner data and telephone numbers.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to view and edit business partner details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  User Roles and Permissions: Ensure that you have the necessary permissions to edit business partner information.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.