How To Fix ICLE01020 - Telephone number of business partner & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLE01 - ICL Event, General Messages

• Message number: 020

• Message text: Telephone number of business partner & not found

What causes this issue?

You have not entered any telephone numbers for this business partner.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can maintain the telephone numbers in business partner maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLE01020 - Telephone number of business partner & not found ?

  The SAP error message ICLE01020 indicates that the system could not find a telephone number associated with a specified business partner. This error typically arises in scenarios where a telephone number is required for communication or processing but is missing from the business partner's master data.
  Cause:
  
  Missing Data: The business partner does not have a telephone number recorded in their master data.
  Incorrect Business Partner: The business partner ID used may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the business partner data is synchronized from another system, there may be issues with data transfer or mapping.
  Configuration Issues: There may be configuration settings in the SAP system that require a telephone number for certain processes.
  
  Solution:
  
  
  Check Business Partner Master Data:
  
  Navigate to the business partner master data in SAP (transaction code BP).
  Search for the specific business partner and check the "Address" or "Contact" details to see if a telephone number is recorded.
  If missing, add the required telephone number and save the changes.
  
  
  
  Verify Business Partner ID:
  
  Ensure that the correct business partner ID is being used in the transaction or process that triggered the error.
  
  
  
  Data Synchronization:
  
  If the business partner data is sourced from another system, check the integration and synchronization processes to ensure that all necessary data, including telephone numbers, is being transferred correctly.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system to determine if there are any mandatory fields that require a telephone number for the specific transaction or process.
  Consult with your SAP administrator or functional consultant to adjust settings if necessary.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP - Business Partner Master Data
  SE11 - Data Dictionary (to check table structures)
  SE16N - Data Browser (to view data in tables)
  
  
  
  Tables:
  
  BUT000 - Business Partner: General Data
  BUT020 - Business Partner: Address Data
  BUT050 - Business Partner: Relationships
  
  
  
  Documentation: Refer to SAP Help documentation for more details on business partner management and error handling.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.