How To Fix ICLCUST502 - No standard time zone defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 502

• Message text: No standard time zone defined

What causes this issue?

No <DS:DE.ICL_TIMEZONE>standard time zone</> has been defined for the
policy product.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a standard time zone in IMG activity <ZK>Define Time Reference for
Each Policy Product</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST502 - No standard time zone defined ?

  The SAP error message ICLCUST502: No standard time zone defined typically occurs when the system is unable to find a standard time zone configuration for a specific location or user. This can happen in various contexts, such as when dealing with time-dependent data or scheduling tasks.
  Cause:
  
  Missing Time Zone Configuration: The most common cause is that the time zone has not been defined in the system for the relevant user or organizational unit.
  Incorrect User Profile Settings: The user profile may not have a valid time zone assigned.
  System Settings: The global or client-specific settings may not have a default time zone configured.
  
  Solution:
  To resolve the ICLCUST502 error, you can follow these steps:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error.
  Check the "Defaults" tab to see if a time zone is assigned. If not, assign a valid time zone.
  
  
  
  Define Time Zone in Customizing:
  
  Go to transaction code SPRO (SAP Reference IMG).
  Navigate to Cross-Application Components > Time Zones > Define Time Zones.
  Ensure that the required time zone is defined and active.
  
  
  
  Set Default Time Zone:
  
  In the same SPRO path, check if there is a default time zone set for the client or organization.
  If not, set a default time zone that will be used when no specific time zone is defined.
  
  
  
  Check Organizational Units:
  
  If the error is related to a specific organizational unit, ensure that the time zone is correctly set for that unit in the configuration.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that they are transported to the production environment correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to time zone settings for any additional guidance or updates.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to set their time zone correctly in their profiles.
  System Updates: Keep your SAP system updated, as newer versions may have improved handling of time zones.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.