How To Fix ICLCUST245 - Enter a screen sequence at subclaim level

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 245

• Message text: Enter a screen sequence at subclaim level

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Create at least one screen sequence for the
<DS:DE.ICL_CLTYPE>internal claim type</> at subclaim level.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST245 - Enter a screen sequence at subclaim level ?

  The SAP error message ICLCUST245, which states "Enter a screen sequence at subclaim level," typically occurs in the context of the SAP Claims Management module. This error indicates that the system requires a defined screen sequence for processing subclaims, but it has not been set up correctly.
  Cause:
  
  Missing Configuration: The error usually arises when the screen sequence for subclaims has not been defined in the system configuration.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration that prevent the system from recognizing the screen sequence.
  Custom Development: If there are custom developments or enhancements in the claims processing area, they might not be aligned with the expected screen sequence.
  
  Solution:
  To resolve the ICLCUST245 error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Claims Management in SAP.
  Look for the section related to screen sequences for subclaims. This is typically found under the Claims Management customizing settings.
  Ensure that a valid screen sequence is defined for the subclaim level.
  
  
  
  Define Screen Sequence:
  
  If no screen sequence is defined, you will need to create one. This involves specifying the order of screens that should be displayed when processing subclaims.
  Use transaction code SPRO to access the configuration menu, and follow the path: 
  SAP Customizing Implementation Guide -> Claims Management -> Define Screen Sequences
  
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help files related to Claims Management for detailed instructions on setting up screen sequences.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance. They may provide insights specific to your system setup.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and others related to Claims Management.
  User Roles: Ensure that the user attempting to make changes has the necessary authorizations to modify configuration settings.
  Documentation: Review SAP Notes and Knowledge Base Articles related to Claims Management for any known issues or additional guidance.
  
  By following these steps, you should be able to resolve the ICLCUST245 error and ensure that the screen sequence for subclaims is properly configured in your SAP system.