How To Fix ICLCUST244 - Enter a screen sequence for the claim header

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 244

• Message text: Enter a screen sequence for the claim header

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Create at least one screen sequence for the
<DS:DE.ICL_CLTYPE>internal claim type</> at claim header level.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST244 - Enter a screen sequence for the claim header ?

  The SAP error message ICLCUST244, which states "Enter a screen sequence for the claim header," typically occurs in the context of configuring claims management in SAP. This error indicates that the system requires a defined sequence of screens to be displayed when processing a claim header, but such a sequence has not been set up.
  Cause:
  The primary cause of this error is the absence of a defined screen sequence for the claim header in the configuration settings. This can happen if the necessary configuration steps have not been completed or if there is a misconfiguration in the claims management module.
  Solution:
  To resolve this error, you need to define a screen sequence for the claim header in the SAP system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Claims Management -> Basic Settings -> Define Screen Sequences.
  
  
  
  Define Screen Sequence:
  
  In the screen sequences configuration, you will need to create a new screen sequence or modify an existing one.
  Assign the appropriate screens that should be displayed in the sequence for the claim header.
  Ensure that the sequence is correctly linked to the relevant claim types.
  
  
  
  Assign Screen Sequence to Claim Type:
  
  After defining the screen sequence, you need to assign it to the relevant claim type.
  Navigate to the configuration for claim types and ensure that the newly created or modified screen sequence is linked to the claim type you are working with.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  Try to create or process a claim again to see if the error persists. If the screen sequence is correctly defined and assigned, the error should no longer occur.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration and ICL for claims management.
  Documentation: Refer to SAP Help documentation for Claims Management for detailed guidance on configuring screen sequences and other related settings.
  User Roles: Ensure that you have the necessary authorizations to make changes in the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional consultant for further investigation, as there may be additional underlying issues or configurations that need to be addressed.