How To Fix ICLCUST241 - BenType&2: Cross-coverage-type limit with one subclaim per claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 241

• Message text: BenType&2: Cross-coverage-type limit with one subclaim per claim

What causes this issue?

In the benefit type it has been stipulated that the limits and
deductibles for this benefit type are to be applied across subclaim t
ypes (in IMG activity <ZK>Configure Benefit Type Trees </>at the level
of <ZK>Benefit Type Tree </>in the detailed view of the relevant benefit
type in the <ZK>Application Type</> field). They are then valid in total
for all subclaims of a claim.
However, with the subclaim type it has been stipulated that there may
only be one subclaim per claim (in IMG activity <ZK>Configure Internal
Claim Types</> at the level of <ZK>Subclaim </>in the detailed view of
the relevant subclaim type in the <ZK>Permitted Subclaims</> field).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change one of the two settings.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST241 - BenType&2: Cross-coverage-type limit with one subclaim per claim ?

  The SAP error message ICLCUST241 indicates that there is a restriction related to cross-coverage types in the context of insurance claims processing. Specifically, it suggests that there is a limit on the number of subclaims that can be associated with a single claim when different coverage types are involved.
  Cause:
  The error typically arises in scenarios where:
  
  A claim is being processed that involves multiple coverage types (e.g., health, auto, property).
  The system is configured to allow only one subclaim per claim for certain combinations of coverage types.
  The claim being submitted exceeds this limit, leading to the error message.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review Claim Structure: Check the structure of the claim being submitted. Ensure that it adheres to the rules regarding the number of subclaims allowed for the specific coverage types involved.
  
  
  Adjust Coverage Types: If possible, modify the claim to consolidate subclaims or adjust the coverage types to comply with the system's limitations.
  
  
  Configuration Check: Consult with your SAP system administrator or configuration team to verify the settings related to cross-coverage types. They may need to adjust the configuration if the business rules have changed.
  
  
  Documentation and Guidelines: Refer to the documentation or guidelines provided by your organization regarding claims processing. There may be specific instructions on how to handle claims with multiple coverage types.
  
  
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Business Rules: Familiarize yourself with the business rules governing claims processing in your organization, as these rules may dictate how claims should be structured.
  Training: If you frequently encounter this error, consider additional training on claims processing within your SAP system to better understand the limitations and configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.