How To Fix ICLCUST185 - (&1 lines) Determination of internal claim types is consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 185

• Message text: (&1 lines) Determination of internal claim types is consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST185 - (&1 lines) Determination of internal claim types is consistent ?

  The SAP error message ICLCUST185 typically indicates an issue with the determination of internal claim types in the SAP system, particularly in the context of the Insurance Claims Management module. This error suggests that there is a consistency issue with the configuration or data related to internal claim types.
  Cause:
  
  Configuration Issues: The internal claim types may not be properly configured in the system. This could include missing or incorrect settings in the customizing tables related to claim types.
  Data Inconsistencies: There may be inconsistencies in the data that is being used to determine the claim types. This could involve incorrect entries or missing data in relevant master data records.
  Business Rules: The business rules defined for determining claim types may not be aligned with the data or may have been changed without proper updates to the configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for claim types in the SAP system (usually found in the IMG under Insurance).
  Ensure that all necessary claim types are defined and that their attributes are correctly set up.
  Verify that the mapping between claim types and other relevant entities (like products or services) is correct.
  
  
  
  Data Validation:
  
  Review the data entries related to claims to ensure that there are no missing or incorrect values.
  Check for any inconsistencies in the master data that could affect the determination of claim types.
  
  
  
  Review Business Rules:
  
  If there have been recent changes to the business rules or processes, ensure that these changes have been reflected in the system configuration.
  Consult with business stakeholders to confirm that the rules for determining claim types are still valid.
  
  
  
  Testing:
  
  After making any changes, conduct thorough testing to ensure that the determination of internal claim types works as expected.
  Use test cases that cover various scenarios to validate the configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of the Insurance Claims Management module you are using. There may be specific notes addressing this error.
  
  
  
  Seek Support:
  
  If the issue persists after checking configuration and data, consider reaching out to SAP support or consulting with an SAP expert who specializes in Insurance Claims Management.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to Insurance Claims Management, such as OICL (for customizing) or other relevant transactions for data maintenance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ICLCUST185 error message in your SAP system.