How To Fix ICLCUST093 - (&1 lines) Claim closure reasons are consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 093

• Message text: (&1 lines) Claim closure reasons are consistent

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_CUST_S OBJECT DOKU ID TX

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST093 - (&1 lines) Claim closure reasons are consistent ?

  The SAP error message ICLCUST093 indicates that there is an issue with the claim closure reasons in the context of the SAP Claims Management module. Specifically, it suggests that the closure reasons provided for a claim are consistent, which may not be the expected behavior based on the configuration or business rules in place.
  Cause:
  
  Configuration Issues: The closure reasons for claims may not be properly configured in the system. This could mean that the reasons are not set up to allow for the necessary variations or combinations.
  Data Entry Errors: There may be inconsistencies in how closure reasons are entered or selected during the claim processing.
  Business Rules: The business rules defined in the system may require that certain closure reasons cannot be used together, leading to this error when they are.
  
  Solution:
  
  
  Review Configuration: Check the configuration settings for claim closure reasons in the SAP system. Ensure that the closure reasons are set up correctly and that they allow for the necessary combinations.
  
  Navigate to the relevant configuration area in SAP (usually under Claims Management) and verify the settings for closure reasons.
  
  
  
  Validate Data Entry: Ensure that users are entering closure reasons correctly. Provide training or guidelines to users on how to select closure reasons appropriately.
  
  
  Check Business Rules: Review the business rules that govern claim closures. If the rules are too restrictive, consider adjusting them to allow for more flexibility in closure reasons.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling claim closure reasons and resolving related errors.
  
  
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that claims can be closed without triggering the error.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on claim closure reasons.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant configuration information.
  
  By following these steps, you should be able to identify the root cause of the ICLCUST093 error and implement a solution to resolve it.