How To Fix ICLCUST084 - Claim header: Enter a claim complexity

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 084

• Message text: Claim header: Enter a claim complexity

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST084 - Claim header: Enter a claim complexity ?

  The SAP error message ICLCUST084 indicates that a claim header requires the entry of a claim complexity. This error typically arises in the context of insurance claims processing within the SAP system, particularly when using the SAP Claims Management module.
  Cause:
  The error occurs when a user attempts to create or process a claim without specifying the required claim complexity. Claim complexity is a classification that helps in categorizing the claim based on its nature, which can affect processing, approval, and payment.
  Solution:
  To resolve the ICLCUST084 error, follow these steps:
  
  
  Identify the Claim Complexity Field: Locate the field for claim complexity in the claim header screen. This field may be labeled as "Claim Complexity" or something similar.
  
  
  Enter the Required Information: Input the appropriate claim complexity value. This could be a predefined list of complexities (e.g., simple, moderate, complex) based on your organization's configuration.
  
  
  Check Configuration: If you are unsure about the values to enter, consult with your SAP administrator or the person responsible for configuring the Claims Management module. They can provide insights into the valid values for claim complexity.
  
  
  Save the Claim: After entering the required information, save the claim to see if the error persists.
  
  
  Review User Permissions: Ensure that you have the necessary permissions to enter or modify claim complexity. If not, you may need to contact your system administrator.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on claim processing and the significance of claim complexity.
  User Training: If you frequently encounter this error, consider undergoing training on the Claims Management module to better understand the required fields and processes.
  Support: If the issue persists after following the above steps, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  By ensuring that the claim complexity is correctly entered, you should be able to resolve the error and proceed with the claim processing.