How To Fix ICL_TREX017 - Claim search using search engine is not active in system &1 client &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_TREX - Messages for Integration of TREX Search Engine

• Message number: 017

• Message text: Claim search using search engine is not active in system &1 client &2

What causes this issue?

You cannot use Enterprise Search to search for claims in system &V1&
client &V2& because of one of the following reasons:
There is no active search object connector for the
<DS:GLOS.43FD33517B2E0B4FE10000000A114B08>Enterprise Search</> template
<AB>CLAIMS </>.
The Business Function<AB> INS_FSCM_ENT_SRCH_1</> (<ZK>Insurance Claim
Enterprise Search</>) is not active.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Use transaction <DS:TRAN.ESH_COCKPIT>Enterprise Search Cockpit</> (<AB>
ESH_COCKPIT</>) to check the status of the search object connector in
Enterprise Search Modeler. See the documentation for Customizing
activity <DS:SIMG._ICL_ES_PREP>Preparations for Use of Enterprise Search
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_TREX017 - Claim search using search engine is not active in system &1 client &2 ?

  The SAP error message ICL_TREX017 indicates that the claim search using the search engine (TREX) is not active in the specified system and client. This error typically arises in the context of SAP Claims Management or similar modules where search functionalities are integrated with the TREX search engine.
  Cause:
  The error can occur due to several reasons:
  
  TREX Not Configured: The TREX search engine may not be properly configured or activated in the SAP system.
  Client-Specific Settings: The search functionality may not be enabled for the specific client you are working in.
  Authorization Issues: The user may not have the necessary authorizations to access the search functionality.
  System Settings: There may be system settings or parameters that need to be adjusted to enable the search functionality.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check TREX Configuration:
  
  Ensure that the TREX search engine is installed and configured correctly in your SAP system.
  You can check the TREX configuration in transaction SICF (Service Hierarchy) and ensure that the relevant services are activated.
  
  
  
  Activate Search Functionality:
  
  Go to transaction SPRO and navigate to the relevant configuration path for Claims Management.
  Look for settings related to search engine configuration and ensure that the search functionality is activated for the specific client.
  
  
  
  Client-Specific Settings:
  
  Verify if the search functionality is enabled for the specific client (e.g., client 100). You may need to adjust client-specific settings in the configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform claim searches. You can check this in transaction SU53 after attempting to perform the search.
  
  
  
  System Parameters:
  
  Check if there are any system parameters that need to be set to enable the search functionality. This can be done in transaction RZ10 or RZ11.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or notes related to TREX and Claims Management for any additional configuration steps or troubleshooting tips.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  TREX Documentation: Review the official SAP documentation on TREX for detailed configuration steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message ICL_TREX017 in your SAP system.