How To Fix ICL_TREX009 - Error occurred when reading archived document &1 &2, claim &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_TREX - Messages for Integration of TREX Search Engine

• Message number: 009

• Message text: Error occurred when reading archived document &1 &2, claim &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_TREX009 - Error occurred when reading archived document &1 &2, claim &3 ?

  The SAP error message ICL_TREX009 typically indicates an issue related to the retrieval of archived documents in the context of claims processing. This error can occur in various scenarios, particularly when the system is trying to access archived data that is either unavailable or cannot be read properly.
  Cause:
  
  Missing Archive Files: The archived document may not be present in the archive storage, or the archive file may have been deleted or moved.
  Incorrect Archive Configuration: The configuration settings for the archiving process may not be set up correctly, leading to issues in accessing archived documents.
  Authorization Issues: The user may not have the necessary permissions to access the archived documents.
  Database Issues: There could be underlying database issues that prevent the retrieval of archived documents.
  Corrupted Archive: The archive itself may be corrupted, making it unreadable.
  
  Solution:
  
  Check Archive Status: Verify that the archived document exists in the archive storage. You can do this by checking the archive management transaction (e.g., SARA) to see if the document is listed.
  Review Archive Configuration: Ensure that the archiving configuration is set up correctly. This includes checking the settings in the Archive Administration (transaction SARA) to ensure that the archiving object is configured properly.
  User Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to access the archived documents.
  Database Health Check: Perform a health check on the database to ensure that there are no issues affecting data retrieval.
  Re-archive if Necessary: If the archive is corrupted or missing, you may need to re-archive the documents or restore them from a backup if available.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SARA (Archive Administration) and SARI (Archive Information System) for managing and reviewing archived documents.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration and version.
  Documentation: Review SAP documentation related to archiving and claims processing for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the ICL_TREX009 error and implement a solution to resolve it.