How To Fix ICL_TICL130029 - Coverage referral: &1 claim control action: &2 triggering coverage refrrl

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_TICL130 - Error Messages for icl_where_used_gen

• Message number: 029

• Message text: Coverage referral: &1 claim control action: &2 triggering coverage refrrl

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_TICL130029 - Coverage referral: &1 claim control action: &2 triggering coverage refrrl ?

  The SAP error message ICL_TICL130029 typically relates to issues in the claims processing module of SAP, particularly in the context of insurance claims. This error indicates that there is a coverage referral issue associated with a specific claim control action. Here’s a breakdown of the components of the error message and potential solutions:
  Cause
  
  
  Coverage Referral: The error suggests that there is a need for a coverage referral for the specified claim. This could be due to:
  
  Missing or incomplete coverage information for the claim.
  The claim control action specified is not valid for the current coverage settings.
  The claim may require additional approvals or checks before processing can continue.
  
  
  
  Claim Control Action: The action indicated in the error message may not be applicable due to the current state of the claim or the coverage settings.
  
  
  Solution
  
  
  Review Coverage Information: Check the coverage details associated with the claim. Ensure that all necessary coverage information is complete and accurate. This includes verifying policy details, coverage limits, and any exclusions.
  
  
  Check Claim Control Actions: Review the claim control action specified in the error message. Ensure that it is appropriate for the current status of the claim and that it aligns with the coverage details.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines regarding claim processing and coverage referrals. This may provide insights into specific requirements or steps needed to resolve the issue.
  
  
  Approval Process: If the claim requires additional approvals, ensure that the necessary stakeholders are informed and that the approval process is initiated.
  
  
  SAP Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims processing, such as:
  
  ICLCLAIM: For managing claims.
  ICLREFERRAL: For handling coverage referrals.
  
  
  User Roles: Ensure that the user processing the claim has the appropriate roles and authorizations to perform the necessary actions.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate actions to resolve it.