How To Fix ICL_TICL130028 - Coverage referral: &1 claim type: &2 manual coverage referral

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_TICL130 - Error Messages for icl_where_used_gen

• Message number: 028

• Message text: Coverage referral: &1 claim type: &2 manual coverage referral

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_TICL130028 - Coverage referral: &1 claim type: &2 manual coverage referral ?

  The SAP error message ICL_TICL130028, which indicates a "Coverage referral" issue, typically arises in the context of insurance claims processing within the SAP system. This error message is related to the handling of claims and coverage types, and it suggests that there is a problem with the coverage referral for a specific claim type.
  Cause:
  The error message can be triggered by several factors, including:
  
  Missing Coverage Information: The claim type specified may not have the necessary coverage information set up in the system.
  Incorrect Configuration: There may be a misconfiguration in the insurance product or coverage settings that prevents the system from processing the claim correctly.
  Claim Type Issues: The claim type referenced in the error may not be valid or may not be associated with the expected coverage.
  Manual Intervention Required: The system may require manual intervention to resolve the coverage referral, indicating that the claim cannot be processed automatically.
  
  Solution:
  To resolve the ICL_TICL130028 error, consider the following steps:
  
  
  Check Coverage Settings: Verify that the coverage information for the specified claim type is correctly configured in the system. Ensure that all necessary coverage details are present and accurate.
  
  
  Review Claim Type Configuration: Ensure that the claim type referenced in the error message is valid and properly configured in the system. Check if it is linked to the correct coverage types.
  
  
  Manual Review: If the system indicates that manual intervention is required, review the claim details and coverage information manually. This may involve consulting with relevant stakeholders or departments to clarify coverage eligibility.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling coverage referrals and related error messages.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your configuration and setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that users involved in claims processing are adequately trained on the system and understand how to handle coverage referrals.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.