How To Fix ICL_STATUS_MGT570 - 'Do Not Lock Contact Automatically' is not permitted; invalid status

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_STATUS_MGT - Message Class for Status Management

• Message number: 570

• Message text: 'Do Not Lock Contact Automatically' is not permitted; invalid status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_STATUS_MGT570 - 'Do Not Lock Contact Automatically' is not permitted; invalid status ?

  The SAP error message ICL_STATUS_MGT570 with the description "'Do Not Lock Contact Automatically' is not permitted; invalid status" typically occurs in the context of the SAP Claims Management module. This error indicates that there is an issue with the status of a contact or a claim that is being processed, specifically related to the automatic locking of contacts.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Invalid Status Transition: The system is trying to change the status of a contact or claim to a state that is not allowed based on the current status. For example, if a claim is in a status that does not permit automatic locking, the system will throw this error.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how statuses are managed, and these settings may not align with the actions being taken.
  Business Rules: There may be specific business rules defined in the system that restrict certain actions based on the current status of the claim or contact.
  
  Solution:
  To resolve the ICL_STATUS_MGT570 error, you can take the following steps:
  
  
  Check Current Status: Review the current status of the contact or claim that is causing the error. Ensure that the status is valid for the action you are trying to perform.
  
  
  Review Status Configuration: Go to the configuration settings in the SAP system related to Claims Management and check the status management settings. Ensure that the status transitions are correctly defined and that the status you are trying to set is allowed.
  
  
  Consult Business Rules: If there are specific business rules in place, consult with your business process owner or SAP functional consultant to understand the rules governing status changes and ensure compliance.
  
  
  Manual Override: If necessary, you may need to manually change the status of the contact or claim to a valid state before attempting the action again.
  
  
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  
  Related Information:
  
  SAP Help Portal: You can refer to the SAP Help Portal for detailed documentation on Claims Management and status management.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., ICLM for Claims Management) that can help you navigate the system more effectively.
  
  If the issue persists after following these steps, it may be beneficial to involve your SAP support team or a consultant with expertise in Claims Management for further investigation.