How To Fix ICL_STATUS_MGT564 - 'Close Claim' not permitted; invalid status

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_STATUS_MGT - Message Class for Status Management

• Message number: 564

• Message text: 'Close Claim' not permitted; invalid status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_STATUS_MGT564 - 'Close Claim' not permitted; invalid status ?

  The SAP error message ICL_STATUS_MGT564, which states "'Close Claim' not permitted; invalid status," typically occurs in the context of the SAP Claims Management module. This error indicates that an attempt was made to close a claim, but the claim is in a status that does not allow for closure.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Invalid Claim Status: The claim is in a status that does not permit closure. For example, it might be in a status like "Open," "In Process," or "Pending" that requires certain conditions to be met before it can be closed.
  Missing Required Actions: There may be required actions or approvals that have not been completed before the claim can be closed.
  Configuration Issues: The status management configuration in the SAP system may not be set up correctly, leading to restrictions on closing claims.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Claim Status: Review the current status of the claim. Ensure that it is in a status that allows for closure. You may need to change the status to an appropriate one that permits closure.
  
  
  Complete Required Actions: Ensure that all necessary actions, such as approvals or documentation, have been completed. If there are any outstanding tasks, address them before attempting to close the claim again.
  
  
  Review Configuration: If you have access to the configuration settings, check the status management settings in the Claims Management module. Ensure that the status transitions are correctly defined and that the status you are trying to move to (e.g., "Closed") is valid from the current status.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on status management in the Claims Management module. This can provide insights into the valid status transitions.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user attempting to close the claim has the necessary permissions to perform this action.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing claims, such as ICL_CLAIM for claim processing.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.