How To Fix ICL_SERVICES_BAS001 - Error &1 &2 in system: &3; system unable to load policy

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICES_BAS - Message Class for Service Class

• Message number: 001

• Message text: Error &1 &2 in system: &3; system unable to load policy

What causes this issue?

The system was unable to load the contract data from Policy Management.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICES_BAS001 - Error &1 &2 in system: &3; system unable to load policy ?

  The SAP error message ICL_SERVICES_BAS001 typically indicates that the system is unable to load a policy related to the Insurance Contract Lifecycle (ICL) services. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Policy Configuration: The policy that the system is trying to load may not be configured correctly or may be missing entirely.
  Authorization Issues: The user or the system may not have the necessary authorizations to access the policy.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the policy.
  System Configuration Issues: There could be issues with the configuration of the ICL services in the SAP system.
  Transport Issues: If the policy was recently transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  
  Check Policy Configuration:
  
  Verify that the policy exists in the system and is correctly configured. You can do this by navigating to the relevant transaction codes (e.g., ICLPOL) to check the policy details.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to access the policy. You may need to check the authorization roles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data related to the policy. This can often be done using specific SAP reports or transactions designed for data validation.
  
  
  
  Review System Configuration:
  
  Check the configuration settings for the ICL services. Ensure that all necessary settings are in place and that there are no missing components.
  
  
  
  Transport Logs:
  
  If the policy was recently transported, review the transport logs for any errors or warnings that may indicate issues during the transport process.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the error is occurring. This may provide more insight into the root cause.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLPOL (for policy management) and ICLMNG (for managing ICL objects).
  SAP Documentation: Review the official SAP documentation for ICL services to understand the expected behavior and configuration requirements.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical support team for further investigation.