How To Fix ICL_SERVICE_CUST002 - No context found for service &1, user &2 authorization object I_ICL_SCTX

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SERVICE_CUST -

• Message number: 002

• Message text: No context found for service &1, user &2 authorization object I_ICL_SCTX

What causes this issue?

No context found for authorization object I_ICL_SCTX for the enterprise
service &v1& and user &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the Customizing settings for the relevant enterprise service under
<ZK>SAP Insurance -> Claims Management -> Enterprise Services</> ->
<relevant service> -> <ZK>Assign Context to Service</> <name of service>
</>(example for the service Read Insurance Claim: Node <ZK>Read
Insurance Claim -> Assign Context to Service 'Read Insurance Claim'</>).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SERVICE_CUST002 - No context found for service &1, user &2 authorization object I_ICL_SCTX ?

  The SAP error message ICL_SERVICE_CUST002 indicates that there is no context found for the specified service and user in relation to the authorization object I_ICL_SCTX. This error typically occurs in the context of SAP's Insurance Contract Lifecycle Management (ICL) module, where specific services require certain authorizations to access the relevant data.
  Cause:
  
  
  Missing Context: The error suggests that the system cannot find a valid context for the specified service and user. This could be due to:
  
  The user not having the necessary authorizations to access the service.
  The service not being properly configured or not having an associated context.
  The context not being created or assigned correctly for the user.
  
  
  
  Authorization Issues: The user may not have the required authorizations defined in the authorization object I_ICL_SCTX. This object controls access to specific contexts in the ICL module.
  
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations for the service being accessed. This can be done by checking the user's roles and profiles in transaction PFCG.
  Ensure that the user has the appropriate authorizations for the authorization object I_ICL_SCTX.
  
  
  
  Verify Service Configuration:
  
  Check the configuration of the service in the ICL module to ensure that it is set up correctly and that there is a valid context associated with it.
  Use transaction ICL_SERVICE to review the service settings and ensure that the context is properly defined.
  
  
  
  Create or Assign Context:
  
  If the context does not exist, it may need to be created. This can involve defining the context in the ICL configuration.
  If the context exists but is not assigned to the user, you may need to assign it through the appropriate configuration settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the ICL module for any specific instructions or known issues regarding the error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Authorization Object I_ICL_SCTX: This object is crucial for controlling access to contexts in the ICL module. Understanding its fields and values can help in troubleshooting authorization issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PFCG (Role Maintenance), ICL_SERVICE (Service Management), and SU53 (Authorization Check) to analyze authorization failures.
  SAP Notes: Search for SAP Notes related to ICL and the specific error message for any updates or patches that may address the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.