How To Fix ICL_SC012 - Multiple active versions found for ctlg item &1; claim item must be split

ICL_SC012 - Overview

• Message type: E = Error

• Message class: ICL_SC - FS-CM: Messages for Benefits/Services/Fees Catalogs

• Message number: 012

• Message text: Multiple active versions found for ctlg item &1; claim item must be split

What causes this issue?

Several active versions with different validity periods have been found
for the catalog item. As the validity periods overlap, the claim item
must be split.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL_SC012 - Details

• The SAP error message ICL_SC012 indicates that there are multiple active versions of a catalog item in the system, which is causing an issue when processing a claim item. This typically occurs in the context of SAP's Claims Management module, where items in a claim must be uniquely identified and cannot have multiple active versions at the same time.
  
  Cause:
  The error arises when:
  
  There are multiple active versions of the same catalog item in the system.
  The system is unable to determine which version of the item should be used for processing the claim.
  This situation can occur due to data inconsistencies, such as incorrect updates or changes made to the catalog items.
  
  
  Solution:
  To resolve the ICL_SC012 error, you can follow these steps:
  
  
  Identify Active Versions:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., ICL_CATALOG) for the catalog item in question. Look for multiple entries with the same item identifier.
  
  
  
  Review Catalog