How To Fix ICL_SC012 - Multiple active versions found for ctlg item &1; claim item must be split

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SC - FS-CM: Messages for Benefits/Services/Fees Catalogs

• Message number: 012

• Message text: Multiple active versions found for ctlg item &1; claim item must be split

What causes this issue?

Several active versions with different validity periods have been found
for the catalog item. As the validity periods overlap, the claim item
must be split.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SC012 - Multiple active versions found for ctlg item &1; claim item must be split ?

  The SAP error message ICL_SC012 indicates that there are multiple active versions of a catalog item in the system, which is causing an issue when processing a claim item. This typically occurs in the context of SAP's Claims Management module, where items in a claim must be uniquely identified and cannot have multiple active versions at the same time.
  Cause:
  The error arises when:
  
  There are multiple active versions of the same catalog item in the system.
  The system is unable to determine which version of the item should be used for processing the claim.
  This situation can occur due to data inconsistencies, such as incorrect updates or changes made to the catalog items.
  
  Solution:
  To resolve the ICL_SC012 error, you can follow these steps:
  
  
  Identify Active Versions:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., ICL_CATALOG) for the catalog item in question. Look for multiple entries with the same item identifier.
  
  
  
  Review Catalog Items:
  
  Review the catalog items to determine why there are multiple active versions. This may involve checking the status of each version and understanding the changes made.
  
  
  
  Split Claim Items:
  
  If the claim item must be split due to the presence of multiple active versions, you may need to manually split the claim into separate items, each referencing a unique version of the catalog item.
  
  
  
  Deactivate Unnecessary Versions:
  
  If certain versions are no longer needed, consider deactivating or archiving them to ensure that only one active version remains.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidelines on handling catalog items and claims in your version of SAP.
  
  
  
  Testing:
  
  After making changes, test the claim processing again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to Claims Management, such as ICLM (Claims Management) and ICL_CATALOG (Catalog Management).
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to catalog items and claims.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.