How To Fix ICL_SC004 - No benefits/services/fees catalog item found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SC - FS-CM: Messages for Benefits/Services/Fees Catalogs

• Message number: 004

• Message text: No benefits/services/fees catalog item found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SC004 - No benefits/services/fees catalog item found ?

  The SAP error message ICL_SC004: No benefits/services/fees catalog item found typically occurs in the context of SAP's Insurance or Claims Management modules, particularly when dealing with benefits, services, or fees that are expected to be associated with a claim or insurance policy.
  Cause:
  The error can arise due to several reasons:
  
  
  Missing Catalog Items: The system is unable to find any catalog items (benefits, services, or fees) that are associated with the specific claim or policy. This could be due to:
  
  The catalog items not being created or configured in the system.
  The items being inactive or not assigned to the relevant insurance product or policy.
  
  
  
  Incorrect Configuration: There may be issues with the configuration of the benefits/services/fees catalog in the system. This could include incorrect settings or missing links between the catalog and the relevant insurance products.
  
  
  Data Entry Errors: There might be errors in the data entry process, such as incorrect policy numbers or claim references that do not correspond to any existing catalog items.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the catalog items, leading to this error.
  
  
  Solution:
  To resolve the ICL_SC004 error, you can take the following steps:
  
  
  Check Catalog Items:
  
  Verify that the necessary benefits/services/fees catalog items are created and active in the system.
  Ensure that these items are correctly linked to the relevant insurance products or policies.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the benefits/services/fees catalog in the SAP system. Ensure that all necessary settings are correctly defined.
  If you have access, review the customizing settings in transaction SPRO related to the insurance module.
  
  
  
  Data Validation:
  
  Validate the data entered for the claim or policy. Ensure that all references are correct and correspond to existing records in the system.
  
  
  
  User Authorization:
  
  Confirm that the user encountering the error has the necessary authorizations to access the catalog items. If not, work with your SAP security team to adjust the permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the benefits/services/fees catalog setup and troubleshooting.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  ICL: For insurance claims management.
  
  
  
  SAP Notes: Search for SAP Notes related to ICL_SC004 for any specific patches or updates that may address this issue.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_SC004 error in your SAP system.