How To Fix ICL_POLICY_OUT014 - Contract &1 has status &2 but policy is missing (req. for claim creation)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_OUT - Message Class for FS-PM Interface

• Message number: 014

• Message text: Contract &1 has status &2 but policy is missing (req. for claim creation)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_OUT014 - Contract &1 has status &2 but policy is missing (req. for claim creation) ?

  The SAP error message ICL_POLICY_OUT014 indicates that there is an issue with the insurance policy associated with a contract when trying to create a claim. Specifically, the error states that the contract has a certain status (denoted by &2) but the corresponding policy is missing, which is required for the claim creation process.
  Cause:
  
  Missing Policy: The most direct cause of this error is that the policy linked to the contract is not found in the system. This could happen if the policy was never created, was deleted, or is not properly linked to the contract.
  Contract Status: The status of the contract (indicated by &2) may not allow for claim creation. For example, if the contract is in a status that does not permit claims (like 'inactive' or 'terminated'), this could trigger the error.
  Data Inconsistency: There may be inconsistencies in the data between the contract and the policy, such as incorrect references or missing entries in the database.
  Configuration Issues: There could be configuration issues in the SAP system that prevent the proper linking of policies to contracts.
  
  Solution:
  
  Check Policy Existence: Verify if the policy associated with the contract exists in the system. You can do this by checking the policy management module in SAP.
  Review Contract Status: Check the status of the contract. If the status is not appropriate for claim creation, you may need to change it or address the underlying issues that led to that status.
  Link Policy to Contract: If the policy is missing, you may need to create a new policy or link an existing one to the contract. Ensure that all necessary details are correctly entered.
  Data Consistency Check: Run consistency checks in the system to identify any discrepancies between contracts and policies. This may involve using transaction codes like ICL1 or ICL2 to review and correct data.
  Consult Documentation: Review SAP documentation or help resources for specific guidelines on managing contracts and policies in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to diagnose and resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1 (for claims management) and ICL2 (for policy management) to navigate the system effectively.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  User Roles and Permissions: Ensure that the user attempting to create the claim has the necessary permissions to access and modify contracts and policies.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.