How To Fix ICL_POLICY_AGT014 - No cause of loss can be determined

ICL_POLICY_AGT014 - Overview

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 014

• Message text: No cause of loss can be determined

What causes this issue?

The system cannot find a default for the cause of the claim. You have
not defined a default, or you deleted it during <LS>Create Claim </>.

System Response

The system cannot determine the compensability.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the IMG, check the defaults for the cause for the claim.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT014 - No cause of loss can be determined ?

  The SAP error message ICL_POLICY_AGT014 indicates that the system is unable to determine a cause of loss for a particular insurance claim or policy. This error typically arises in the context of the SAP Claims Management module, which is part of the SAP Insurance solution.
  Cause of the Error
  The error can occur due to several reasons, including:
  
  
  Missing Configuration: The cause of loss may not be properly configured in the system. This could be due to missing entries in the relevant tables or settings in the configuration.
  
  
  Incomplete Data: The claim or policy data may be incomplete or incorrect, leading to the inability of the system to identify a cause of loss.
  
  
  Business Rules: The business rules defined in the system may not cover the specific scenario being processed, resulting in the inability to determine a cause of loss.
  
  
  System Bugs: There may be bugs or issues in the version of the SAP software being