How To Fix ICL_POLICY_AGT014 - No cause of loss can be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 014

• Message text: No cause of loss can be determined

What causes this issue?

The system cannot find a default for the cause of the claim. You have
not defined a default, or you deleted it during <LS>Create Claim </>.

System Response

The system cannot determine the compensability.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the IMG, check the defaults for the cause for the claim.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT014 - No cause of loss can be determined ?

  The SAP error message ICL_POLICY_AGT014 indicates that the system is unable to determine a cause of loss for a particular insurance claim or policy. This error typically arises in the context of the SAP Claims Management module, which is part of the SAP Insurance solution.
  Cause of the Error
  The error can occur due to several reasons, including:
  
  
  Missing Configuration: The cause of loss may not be properly configured in the system. This could be due to missing entries in the relevant tables or settings in the configuration.
  
  
  Incomplete Data: The claim or policy data may be incomplete or incorrect, leading to the inability of the system to identify a cause of loss.
  
  
  Business Rules: The business rules defined in the system may not cover the specific scenario being processed, resulting in the inability to determine a cause of loss.
  
  
  System Bugs: There may be bugs or issues in the version of the SAP software being used that affect the determination of the cause of loss.
  
  
  Solution
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the causes of loss are correctly configured in the system. This includes checking the relevant customizing settings in the SAP system (transaction codes like SPRO may be used for configuration).
  
  
  
  Review Data:
  
  Ensure that all necessary data for the claim or policy is complete and accurate. Check for any missing fields or incorrect entries.
  
  
  
  Examine Business Rules:
  
  Review the business rules and logic defined in the system to ensure they cover the scenarios you are working with. You may need to adjust or add rules to accommodate specific cases.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Claims Management module for any known issues or additional guidance.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify where the determination fails.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They may provide patches or additional insights into the problem.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Claims Management) and SPRO (Customizing) for configuration.
  SAP Notes: Search for SAP Notes related to ICL_POLICY_AGT014 for any specific fixes or updates.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.