How To Fix ICL_POLICY_AGT004 - It is not possible to undo the contract reengineering

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY_AGT - Message Class for Policy Agent

• Message number: 004

• Message text: It is not possible to undo the contract reengineering

What causes this issue?

Policy Management reports an error in resetting of contract
reengineering.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY_AGT004 - It is not possible to undo the contract reengineering ?

  The SAP error message ICL_POLICY_AGT004 indicates that it is not possible to undo the contract reengineering process. This error typically occurs in the context of contract management within the SAP Insurance module, particularly when dealing with policy changes or reengineering activities.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Status of the Contract: The contract may be in a status that does not allow for undoing the reengineering process. For example, if the contract has already been finalized or if certain conditions have been met that prevent changes.
  
  
  Data Integrity Issues: There may be inconsistencies or issues with the data associated with the contract that prevent the system from processing the undo request.
  
  
  System Configuration: The system may be configured in a way that restricts undoing certain actions based on business rules or workflows.
  
  
  Technical Issues: There could be underlying technical issues or bugs in the SAP system that are causing this error.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Contract Status: Verify the current status of the contract. If it is in a finalized state, you may need to follow the appropriate procedures to revert or adjust the contract.
  
  
  Review Change Logs: Look at the change logs or history of the contract to understand what changes were made and why the undo operation is being blocked.
  
  
  Consult Documentation: Refer to SAP documentation or help resources related to contract reengineering to understand the specific conditions under which undoing is allowed.
  
  
  System Configuration Review: If you have access, review the configuration settings in the SAP system to ensure that they allow for the desired operations.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP directly for assistance. They may provide insights into whether this is a known issue or if there are patches or updates available.
  
  
  Workaround: If undoing the reengineering is not possible, consider whether there are alternative ways to achieve the desired outcome, such as creating a new contract or making adjustments to the existing one.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on contract reengineering processes.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that users involved in contract management are adequately trained on the processes and limitations of the SAP system to prevent such errors in the future.
  
  By following these steps, you should be able to diagnose the issue and find a suitable resolution for the error message ICL_POLICY_AGT004.