How To Fix ICL_PI004 - Reference key &2 is not unique (object category &1)

ICL_PI004 - Overview

• Message type: E = Error

• Message class: ICL_PI - FS-CM Product Interface

• Message number: 004

• Message text: Reference key &2 is not unique (object category &1)

What causes this issue?

A contract containing a reference key that is not unique in the Claims
Management system has been transferred to the Claims Management system.
Reference keys that are not unique can arise from manual copying of
product data that was created automatically via the product interface.

System Response

The Claims Management system cannot process the contract.

How to fix this error?

Delete the product data that has been copied
Add the product data again in one of the following ways:
Manually
Via the product interface

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL_PI004 - Details

• The SAP error message ICL_PI004 indicates that there is a problem with the uniqueness of a reference key in the context of an object category. This error typically arises in the context of the SAP Insurance Claims Management (ICM) module, where reference keys are used to identify specific objects or records.
  
  Cause:
  The error message "Reference key &2 is not unique (object category &1)" suggests that the system has encountered a situation where the reference key (denoted by &2) is expected to be unique within the specified object category (denoted by &1), but it has found multiple records with the same reference key. This can occur due to:
  
  Data Duplication: There may be duplicate entries in the database for the specified object category.
  Incorrect Data Entry: During data entry, the same reference key may have been mistakenly assigned to multiple records.
  System 
  Configuration Issues: The configuration settings for the object category may not enforce uniqueness