How To Fix ICL_PI004 - Reference key &2 is not unique (object category &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PI - FS-CM Product Interface

• Message number: 004

• Message text: Reference key &2 is not unique (object category &1)

What causes this issue?

A contract containing a reference key that is not unique in the Claims
Management system has been transferred to the Claims Management system.
Reference keys that are not unique can arise from manual copying of
product data that was created automatically via the product interface.

System Response

The Claims Management system cannot process the contract.

How to fix this error?

Delete the product data that has been copied
Add the product data again in one of the following ways:
Manually
Via the product interface

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PI004 - Reference key &2 is not unique (object category &1) ?

  The SAP error message ICL_PI004 indicates that there is a problem with the uniqueness of a reference key in the context of an object category. This error typically arises in the context of the SAP Insurance Claims Management (ICM) module, where reference keys are used to identify specific objects or records.
  Cause:
  The error message "Reference key &2 is not unique (object category &1)" suggests that the system has encountered a situation where the reference key (denoted by &2) is expected to be unique within the specified object category (denoted by &1), but it has found multiple records with the same reference key. This can occur due to:
  
  Data Duplication: There may be duplicate entries in the database for the specified object category.
  Incorrect Data Entry: During data entry, the same reference key may have been mistakenly assigned to multiple records.
  System Configuration Issues: The configuration settings for the object category may not enforce uniqueness correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to query the relevant database table associated with the object category and reference key. Look for entries that have the same reference key.
  
  
  
  Data Cleanup:
  
  If duplicates are found, determine which records are valid and which can be deleted or merged. You may need to consult with your data management team or business stakeholders to decide on the appropriate action.
  
  
  
  Correct Data Entry:
  
  Ensure that data entry processes are reviewed and corrected to prevent future duplicates. This may involve training users or implementing validation checks in the system.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the object category in the SAP system to ensure that uniqueness constraints are properly defined. This may involve working with your SAP Basis or configuration team.
  
  
  
  Testing:
  
  After making corrections, test the process again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and others that may help in analyzing the data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the documentation for the Insurance Claims Management module to understand how reference keys are used and managed.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.