How To Fix ICL_PI003 - Reference key &2 does not exist (object category &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PI - FS-CM Product Interface

• Message number: 003

• Message text: Reference key &2 does not exist (object category &1)

What causes this issue?

A contract has been transferred to the Claims Management system that
contains a reference key that does not exist in the Claims Management
system. The contract cannot be processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check your implementation of the interface for automatic creation of
product data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PI003 - Reference key &2 does not exist (object category &1) ?

  The SAP error message ICL_PI003 indicates that a reference key does not exist for a specified object category. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or related functionalities.
  
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing Data: The reference key (which could be a policy number, claim number, etc.) is not found in the database for the specified object category. This could happen if the data was never created, was deleted, or if there is a typo in the reference key.
  
  
  Incorrect Object Category: The object category specified in the error message may not be valid or may not correspond to the reference key being used.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between different systems or modules, it may lead to missing reference keys.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the