How To Fix ICL_PI003 - Reference key &2 does not exist (object category &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PI - FS-CM Product Interface

• Message number: 003

• Message text: Reference key &2 does not exist (object category &1)

What causes this issue?

A contract has been transferred to the Claims Management system that
contains a reference key that does not exist in the Claims Management
system. The contract cannot be processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check your implementation of the interface for automatic creation of
product data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PI003 - Reference key &2 does not exist (object category &1) ?

  The SAP error message ICL_PI003 indicates that a reference key does not exist for a specified object category. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or related functionalities.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing Data: The reference key (which could be a policy number, claim number, etc.) is not found in the database for the specified object category. This could happen if the data was never created, was deleted, or if there is a typo in the reference key.
  
  
  Incorrect Object Category: The object category specified in the error message may not be valid or may not correspond to the reference key being used.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between different systems or modules, it may lead to missing reference keys.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the data related to the reference key.
  
  
  Solution:
  To resolve the ICL_PI003 error, you can take the following steps:
  
  
  Verify the Reference Key: Check the reference key provided in the error message. Ensure that it is correct and exists in the system. You can do this by searching for the key in the relevant transaction or table.
  
  
  Check Object Category: Ensure that the object category specified in the error message is correct and corresponds to the reference key you are trying to access.
  
  
  Data Integrity Check: If you suspect that the data might be missing or corrupted, perform a data integrity check. This may involve checking the relevant tables in the database to ensure that the data is present.
  
  
  Consult with IT Support: If you are unable to resolve the issue, consult with your IT support team or SAP Basis team. They can help investigate the issue further, especially if it involves database integrity or system configuration.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to access the data related to the reference key. If not, request the appropriate access from your system administrator.
  
  
  Review Customizations: If your SAP system has custom developments or enhancements, review them to ensure they are not causing the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you investigate the issue, such as SE11 (Data Dictionary), SE16 (Data Browser), or specific transaction codes related to claims processing in the Insurance module.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to the Insurance module for more context on object categories and reference keys.
  
  By following these steps, you should be able to identify the cause of the ICL_PI003 error and implement a solution.