How To Fix ICL_H067 - Deletion of text is not permitted; item has already been rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 067

• Message text: Deletion of text is not permitted; item has already been rejected

What causes this issue?

You tried to delete the text explaining why an item or invoice has
already been rejected. This is not permitted because rejected items or
invoices must always have a text explaining the reason for the
rejection.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to undo rejection of the item or invoice:
Select the line with the item or invoice.
Choose @2W@ with the quick info text <ZK>Selected Lines: Undo</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H067 - Deletion of text is not permitted; item has already been rejected ?

  The SAP error message ICL_H067 indicates that there is an attempt to delete a text associated with an item that has already been rejected in the context of the SAP Claims Management module. This error typically arises when users try to modify or delete text entries for items that are no longer in an editable state due to their rejection status.
  Cause:
  
  Item Rejection: The item in question has been rejected, which means it is no longer allowed to make changes to its associated texts.
  System Restrictions: SAP has built-in restrictions to maintain data integrity and prevent changes to items that are in a finalized state (like rejected items).
  
  Solution:
  To resolve this error, consider the following approaches:
  
  
  Review Item Status: Check the status of the item. If it is indeed rejected, you will not be able to delete or modify the text. You may need to address the rejection first.
  
  
  Change Item Status: If appropriate, you may need to change the status of the item back to a state that allows modifications. This could involve reversing the rejection or creating a new item if the original cannot be modified.
  
  
  Consult Documentation: Refer to your organization's SAP documentation or guidelines regarding handling rejected items and associated texts.
  
  
  Contact Support: If you are unsure how to proceed or if the item needs to be modified for legitimate reasons, consider reaching out to your SAP support team or a functional consultant who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to make changes to the items in question.
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP for managing claims and items, such as ICL01 for creating claims or ICL02 for changing claims.
  
  By following these steps, you should be able to address the error and understand the implications of modifying texts for rejected items in SAP.